🔒 Privacy Policy
Effective Date: Septemeber 19, 2025
At North Shore Snow, we value your privacy and are committed to being transparent about how we handle your information, including data obtained through Google services. This policy explains what information we collect, how we use it, and how we keep it secure.
1. Information We Collect
We may collect the following types of information when you interact with our services:
- Personal Information You Provide:
Name, email address, phone number, property address, and service preferences. - Payment Information:
Billing details and payment history (processed securely by third-party providers). - Website and App Usage Data:
IP address, browser type, pages visited, and interactions with our website or app. - Google User Data (when you sign in with Google):
If you choose to authenticate using Google, we may request access to your basic profile information (name, email address, profile picture).- We only request the scopes openid, email, profile.
- We do not access Gmail, Google Drive, Calendar, or any other Google data.
2. How We Use Your Information
We use the information collected to:
- Provide and manage snow and ice services
- Authenticate users via Google sign-in
- Communicate with you about your account or services
- Send quotes, invoices, and service updates
- Improve our website, app, and customer experience
- Comply with applicable laws and regulations
3. How We Protect Your Data
We implement appropriate technical and organizational safeguards to protect personal and Google user data from unauthorized access, loss, or misuse. Data is encrypted in transit and at rest where applicable.
4. Sharing Your Information
We do not sell or rent your personal information. We may share your data only in these limited circumstances:
- With service providers who help us operate (e.g., hosting, analytics, payment processors).
- For legal reasons if required by law, regulation, or valid legal process.
- With your consent, if we ever need to share data outside of these cases.
We do not share Google user data with any third parties except as required to provide the login service.
5. Google User Data Policy Compliance
- We only request minimal information necessary to provide sign-in and account functionality.
- We do not use Google user data for advertising.
- We do not sell Google user data.
- We do not allow offline access or store Google user data beyond the active user session, except your email address (for login identification) which we securely store.
- If we change how we access, use, store, or share Google user data, we will update this policy and notify users.
6. Cookies and Tracking
Our website may use cookies to enhance user experience and gather anonymous analytics. You can manage cookie settings through your browser.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion
- Withdraw consent at any time
To exercise these rights, please contact us at:
📧 info@northshoresnow.com
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
9. Updates
We may update this policy from time to time. Any changes will be posted here with a new effective date. If we make significant changes in how we handle Google user data, we will notify you directly (e.g., by email or in-app notice).
